Toyota of Tampa Bay
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Toyota of Tampa Bay
1101 E. Fletcher Ave
Tampa Bay, FL 33612
Sales: 866-858-7000
Service: 866-423-7228
www.ToyotaofTampaBay.com
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At Toyota of Tampa Bay, we are determined to exceed every one of your expectations, from selecting the perfect vehicle to keeping it in top condition for years on down the road.

Newsletter Archives
You are currently browsing the Toyota of Tampa Bay Newsletter archives for June, 2013 .

Archive for June, 2013

It’s the Toyota of Tampa Bay Triple Play!

Thursday, June 13th, 2013

Triple Play ArtworkCome on down to Toyota of Tampa Bay TODAY and check out our Triple Play 3 ways to save on every used Toyota in stock!

Click here for more details!

Posted in Dealership News |

Toyota of Tampa Bay Caters to USF Students, Alumni, & Staff!

Thursday, June 13th, 2013

USF Special OffersToyota of Tampa Bay is now paying special attention to all Students, Alumni, and staff of USF in Tampa!

You won’t want to miss out on these one of a kind deals going on now only at Toyota of Tampa Bay!

Click here for more details!

Posted in Dealership News |

Toyota of Tampa Bay is a Presidents Award Recipient for 6 Years in a Row!

Thursday, June 13th, 2013

Presidents AwardFor the past few years, the words “Fast, Friendly, Fair & Fun” have resonated throughout Toyota of Tampa Bay.  For the past two years, the service team has finished #1 in the District for customer satisfaction, and in 2011, finished #1 in the state of Florida.^

Customer Satisfaction has become an integral part of the culture at Toyota of Tampa Bay.  The Service Department approaches every opportunity with the motto “Every Customer Everytime!”  It is with these words that Toyota of Tampa Bay has built the foundation for the customer experience.  In 2011, Toyota of Tampa Bay’s Fixed Operations Department exceeded a combined 87,000 Collision Center RO’s, Parts Invoices (Wholesale & Retail), and Service RO’s.  Keep in mind that a large majority of these opportunities started with a “problem” or repair.

With 87,000 opportunities, weekly training is a necessity.  Our training is designed to focus on one step of the process over a week’s time.  In addition to specific training, we have also isolated specific parts of the process within the weekly training.  By approaching the training with a weekly topic, it allows us to be able to conduct the training in simple segments.

In addition to ongoing training, we will also address deficiencies in our process immediately.  If we identify a part of our process that needs to be addressed, we will either adjust the working aspects of that process, or completely recreate that portion of the process.  Regardless of the situation, our associates are empowered to make sure that we never allow a customer to leave the facility if they are still upset about any aspect of their visit.

Creating a culture that matches the facility has a powerful impact on the customer experience.  Our customers will frequently comment about the amenities that our facility has to offer.

The culture of the facility is matched by the culture of the people.  This multiple year honor is a direct result of our people.   The people who have worked to perfect our processes, improve our culture, and allow multiple departments to work together, are the reason that Toyota of Tampa Bay has been able to create an EXCELLENT experience for over 87,000 opportunities.

Thank you Toyota of Tampa Bay,
Mark Guido, George Mantzaris, Tim Higham, Cliff Sharpe, & John Gliem

 

Click here for more details!

Posted in Dealership News |

We’re Open Late to Serve YOU Better!

Thursday, June 13th, 2013

Open Late

Toyota of Tampa Bay is now open later in efforts to serve YOU, the customer in a more convenient fashion!

Click here for more details!

Posted in Dealership News |

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